Step-by-step
Search DOB Records for Complaints
Search DOB NOW (a810-dobnow.nyc.gov) by address for recent complaints; older complaints live in the legacy BIS at a810-bisweb.nyc.gov under the "Complaints" tab. Each entry shows the complaint number, date, category, status, and disposition.
Search HPD Online for Housing Complaints
For residential buildings, visit hpdonline.nyc.gov and search by address. The complaints section shows all tenant complaints including type (heat, water, pests, etc.), date filed, and inspection results.
Check 311 Records
Many building complaints are filed through 311. You can search NYC 311 data through the NYC Open Data portal (data.cityofnewyork.us) to see all 311 complaints associated with an address.
Review Complaint Categories
DOB complaints include categories like illegal conversion, construction without permit, unsafe building condition, illegal occupancy, and elevator complaints. Understanding the category helps assess severity.
Track Inspection Outcomes
After a complaint is filed, DOB or HPD schedules an inspection. The complaint record shows whether an inspection occurred, what was found, and whether violations were issued as a result.
Monitor Complaints with RegWatch
RegWatch tracks DOB and HPD complaints alongside violations and permits. Set alerts to be notified when new complaints are filed against properties you are monitoring.
Overview
Building complaints in NYC are filed by tenants, neighbors, and other parties who observe potential code violations. Complaints trigger agency inspections and are public records that can reveal a building history of problems.
Who Can File Complaints?
Anyone can file a DOB or HPD complaint. Complaints can be filed anonymously through 311 (online, phone, or app), directly with DOB or HPD, or through elected officials. There is no fee to file a complaint.
Complaint vs. Violation
A complaint is an allegation that a condition exists. A violation is issued when an inspector confirms the condition violates the code. Not all complaints result in violations. Some are unfounded, and some are resolved before the inspection occurs.
Frequently asked
Are building complaints public record in NYC?
Yes. All DOB and HPD complaints are public records. Anyone can search complaint records online using the DOB and HPD portals. The complainant identity is kept confidential.
How long does it take DOB to respond to a complaint?
Response times vary by complaint priority. Immediately hazardous complaints may be inspected within 24-48 hours. Non-emergency complaints may take several weeks to several months for inspection.
Skip the manual research.
RegWatch aggregates 250+ government sources, including DOB, HPD, ACRIS, and DOF, into one searchable platform.