Refund Policy

Last updated: May 2026

RegWatch sells two product categories with different refund rules. Read the section that applies to your purchase.

1. PDF Reports (one-time purchase)

PDF reports — Basic ($5), Comprehensive ($10), and Full ($15) — are digital information products. Once a PDF is generated and delivered to your account (and emailed to the address you provided), the report is non-refundable. The data inside the report is the value you purchased; we cannot “return” it once delivered.

Exceptions we will refund: (a) the report failed to generate due to a RegWatch error and we cannot deliver it within 24 hours, (b) you were double-charged for the same report, (c) the report contains a structural defect that prevents you from opening or reading it. Contact [email protected] within 30 days of purchase.

Disagreements about data accuracy are not a refund basis. RegWatch aggregates public records from city/county/state agencies; if a source contains an error, the error appears in the report. Our Terms of Service §4 governs accuracy disclaimers.

2. Broker Subscriptions (Pro / Unlimited)

Pro and Unlimited subscriptions auto-renew monthly or annually until you cancel. You can cancel anytime in your account at Account → Billing. Cancellation takes effect at the end of the current billing period; you keep access until then.

• Pro-rated refund within 7 days: if you cancel within 7 days of a new charge AND have not generated any PDF reports or used Pro tools during that period, contact support for a pro-rated refund.
• Mid-cycle cancellation: after the 7-day window, cancellation stops future renewals but does not refund the current period’s charge.
• Annual plans: the same 7-day pro-rated rule applies. After day 7, the annual charge is non-refundable. We will not pro-rate annual cancellations months into the term.

3. Credit Packs

Pre-purchased credit packs (25 / 100 / 300 reports) are non-refundable once activated. Unused credits do not expire but cannot be converted back to cash. If you cancel a broker subscription, credit packs you bought separately remain available on your account.

4. Free Tier

The free property data viewer and the one-time free Comprehensive PDF on signup are free of charge. There is nothing to refund.

5. Chargebacks

If you dispute a charge with your card issuer instead of contacting us, your account access may be suspended pending the dispute outcome. Most chargebacks can be avoided by emailing [email protected] first — we resolve refund requests within 3 business days when the case fits the rules above.

6. How to request a refund

Email [email protected] with: (a) the email address on the order, (b) the Stripe receipt or order date, (c) which product you’re requesting a refund for, (d) the reason. We respond within 3 business days. Approved refunds return to the original payment method within 5–10 business days (Stripe’s standard window).

7. State-law disclosures

This refund policy is posted in compliance with NY GBL §396-r (posted refund policy for retail goods/services). Nothing in this policy waives any rights you have under your state’s consumer-protection laws — if your state law gives you a stronger refund right, that right applies.

8. Contact

Refund questions: [email protected]. See our Terms of Service for the full agreement governing your purchase.