Last updated: October 20, 2026
RegWatch sells two paid product categories with the refund rules below. It also operates a professional directory and a promotional-reward program, covered in section 5. Read the section that applies to you.
A one-time property report (Full Analysis, $15) is a compilation of a property’s public records, delivered as a PDF plus that property’s unlocked tabs. Your purchase email includes the PDF when it can be attached, otherwise a download link, and an attached PDF reflects the records as of that day. Each time you open or download the report from your account, it is rebuilt from the latest records we hold. It does not include email alerts or other subscription features (see section 2); the purchased building gets the same free in-app alerts as any building saved to a free account. Once a report is generated and delivered (available instantly in your account), it is non-refundable: immediate access to the compiled report is the value you purchased, and we cannot “return” it once delivered. (Legacy Basic and Comprehensive reports follow the same non-refundable terms.)
Exceptions we will refund: (a) the report failed to generate at purchase due to a RegWatch error and we cannot deliver it within 24 hours, (b) you were double-charged for the same report, (c) the report contains a structural defect that prevents you from opening or reading it. Contact [email protected] within 30 days of purchase.
Disagreements about data accuracy are not a refund basis. RegWatch aggregates public records from city/county/state agencies; if a source contains an error, the error appears in the report. Our Terms of Service §4 governs accuracy disclaimers.
Pro, Max, and Unlimited subscriptions auto-renew monthly or annually until you cancel. You can cancel anytime in your account at Account → Billing. Cancellation takes effect at the end of the current billing period; you keep access until then.
Pre-purchased credit packs (25 / 100 / 300 report credits) are non-refundable once activated. Unused credits do not expire but cannot be converted back to cash. If you cancel a subscription, credit packs you bought separately remain available on your account.
The free tier — property search, data tabs, saved properties, and in-app compliance alerts — is free of charge. There is nothing to refund.
RegWatch operates a professional directory where licensed professionals may create a listing on a flat-listing basis so users can request an introduction. RegWatch is an introducer only and is not a party to any engagement between a user and a listed professional; fees, scope, and refunds for any such engagement are strictly between those parties and are not handled by RegWatch.
When a user engages a listed professional through the platform, RegWatch may grant a promotional reward, a non-renewing credit for a first month of RegWatch Pro. This reward is promotional, non-cash, and non-transferable; it has no cash value, is not refundable or redeemable for money, and does not auto-renew into a paid subscription.
If you dispute a charge with your card issuer instead of contacting us, your account access may be suspended pending the dispute outcome. Most chargebacks can be avoided by emailing [email protected] first — we resolve refund requests within 3 business days when the case fits the rules above.
Email [email protected] with: (a) the email address on the order, (b) the Stripe receipt or order date, (c) which product you’re requesting a refund for, (d) the reason. We respond within 3 business days. Approved refunds return to the original payment method within 5–10 business days (Stripe’s standard window).
This refund policy is posted in compliance with NY GBL §396-r (posted refund policy for retail goods/services). Nothing in this policy waives any rights you have under your state’s consumer-protection laws — if your state law gives you a stronger refund right, that right applies.
Refund questions: [email protected]. See our Terms of Service for the full agreement governing your purchase.